Refund policy

Returns & Refunds

Built properly. Backed properly. No shortcuts.

At RampLab, we build ramps to be ridden hard and last — not to be returned after a session.
Because of the size, nature, and use of our products, our returns policy is strict, fair, and aligned with Australian Consumer Law (ACL).

Change of Mind

We do not accept returns for change of mind.

This includes:

  • Ordering the wrong product or size
  • Change of plans or project
  • No longer wanting the item
  • Finding a cheaper option elsewhere

Custom & Made-to-Order Products

All custom-built or made-to-order ramps are non-refundable.

Once production has started, your order cannot be cancelled or returned.

Your Rights Under Australian Consumer Law

You are entitled to a repair, replacement, or refund if a product:

  • Has a major fault
  • Is not as described
  • Is unsafe or not fit for purpose

What we will do:

  • Major fault → Replacement or refund
  • Minor fault → Repair or replacement

Delivery Damage (Must Be Reported Immediately)

You must:

  • Inspect all items on delivery
  • Note any damage before signing the delivery receipt
  • Take clear photos
  • Email us within 24 hours

If damage is:

  • ✅ Recorded at delivery → we will repair or replace
  • ❌ Not recorded → we cannot accept responsibility

Do not accept delivery of visibly damaged goods.

Returns (If Approved)

Returns are only accepted in limited circumstances and must meet all conditions:

  • Requested within 30 days of purchase
  • Product is unused, unassembled, and unskated
  • Returned in original condition and packaging
  • All parts, manuals, and components included

Failure to meet these conditions will result in return refusal.

Used, Installed or Skated Products

We do not accept returns or offer refunds on products that have been:

  • Used or skated
  • Installed or partially assembled
  • Damaged during installation
  • Exposed to wear and tear

Once you build it and ride it, it’s considered accepted.

Assembly & Modifications

RampLab accepts no liability for issues caused by:

  • Incorrect assembly
  • Failure to follow instructions
  • Modifications or alterations

Any modification voids eligibility for refunds or replacements.

Fees & Charges (Approved Returns Only)

Where a return is approved (non-fault cases at our discretion):

  • Up to 30% restocking fee
  • Return freight paid by customer
  • Original shipping costs are non-refundable
  • Payment processing fees are non-refundable

Additional charges may apply for items returned damaged, used, or incomplete.

Refunds

If a refund is approved:

  • Issued to the original payment method
  • Processed within 5–10 business days
  • Only available to the original purchaser
  • Excludes shipping, fees, and applicable deductions

RampLab does not refund products not purchased directly from us.

Warranty & Use Disclaimer

Due to the nature of ramp use and DIY assembly:

  • Performance depends on correct assembly and conditions
  • Assembly times are estimates only
  • Results may vary

To the maximum extent permitted by law, RampLab disclaims all warranties except those required under Australian Consumer Law.

Safety & Risk Acknowledgement

By purchasing and using RampLab products, you acknowledge:

  • Action sports are inherently dangerous
  • Use is at your own risk
  • You are responsible for safe assembly and use

Nothing in this policy excludes your rights under Australian Consumer Law.

Contact

RampLab
📧 info@ramplab.com.au

Include:

  • Order number
  • Photos (if applicable)
  • Description of issue

We’re not here to hide behind policies.

If something’s genuinely wrong — we fix it.
If it’s not — we’ll tell you straight.

That’s how RampLab works.

Build it right. Ride it hard. Own it.

By confirming to purchase RampLab products who acknowledge and agree that

“I have read and agree to the RampLab Returns Policy, Terms of Sale, and understand the risks associated with using skateboard ramps.”